These terms and conditions (“Terms and Conditions” or “Terms”) mandate the terms on which the users (“You” or “Your” or “User”) can access and register on the website https://trezaelite.com/ including its mobile application – TrezaElite.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS AND THE TERMS OF USE OF TrezaElite (AS AVAILABLE AT https://trezaelite.com/term-and-conditions AND https://trezaelite.com/privacyPolicy, YOU MAY NOT USE THE PLATFORM AND SHOULD NOT PROCEED TO CREATE ANY ACCOUNTS OR ACQUIRE ANY SUBSCRIPTIONS TO THE PLATFORM. BY USING THE PLATFORM, YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING ALL AMENDMENTS MADE HERETO FROM TIME TO TIME.
You understand that the Precious Metal is being offered for purchase by TrezaElite, and the User can also sell the Precious Metal through the Platform. As per these Terms and Conditions, the Precious Metal purchased by You will be accounted in a customer account maintained by TrezaElite.
These Terms and Conditions, together with the terms and conditions of the Platform, apply to You once You avail of the Services and purchase Precious Metal.
By using the Services, you acknowledge that TrezaElite is not responsible for the quality of physical Precious Metal being offered and sold by TrezaElite and that any disputes in relation to the quality of physical gold/silver shall be raised directly by You to TrezaElite.
a. By using the Services, you represent and warrant that you are above 18 years of age and qualified to enter into a legally binding contract enforceable under Indian law, including the Indian Contract Act, 1872.
b. If you are not eligible to enter into any contract, please discontinue use of the Platform immediately.
c. If you are the parent or guardian of a child under 18 years of age, by registering or creating an account on the Platform, you provide your consent to your child’s registration and agree to be bound by these Terms and Conditions in respect of their use of the Platform.
d. By using this Platform you warrant that you have the legal ability to purchase and sell Precious Metals, and are capable of being bound by these Terms and Conditions.
e. You confirm that you are not registered under any applicable Goods and Services Tax Act, 2017. If, during your relationship with the Platform and/or TrezaElite, you become registered under the Goods and Services Tax Act, 2017, you shall inform Us of your change in status within 24 hours and provide any requested information or documents.
f. The Company shall not be liable for any actions arising from your GST registration status. If necessary, you shall seek independent tax advice; these Terms and Conditions do not constitute investment or tax advice.
The Services are available only to those who have subscribed to the Platform by registering and creating an account with Us. You can register to the Platform by providing your personal information, including name, email and registered mobile number. Registration will be validated by sending a one‑time password (OTP) to your registered mobile number.
We may also ask You for certain financial information, including Your billing address, or other payment‑related details or other standing instructions to process payments for the Platform Services. The Company may also ask You to provide certain additional information about Yourself on a case‑by‑case basis. If there is any change in Your account information, You shall promptly update Your account information on the Platform.
If You provide any information that is untrue, inaccurate, not current or incomplete (or that becomes so), or if the Company has reasonable grounds to suspect such, the Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its sole discretion, in addition to any rights the Company may have against You at law or in equity, for any misrepresentation.
(a) provide correct details when prompted, noting that failure to do so may invalidate Your request to use Services;
(b) authorise the Platform and the Company to retain the information shared by You for the purpose of using the Platform and/or accessing the Services and for any marketing campaign undertaken by the Company and/or third‑party service providers; and
(c) abide by these Terms and Conditions and the Privacy Policy.
By registering, You agree that You will not allow others to use Your account and that You are fully responsible for all activities occurring under Your account. We may assume that any communications received under Your account have been made by You. By providing such personal information, You consent to receive all information, communication and instructions relating to the Platform, the Services offered, and special offers and promotional benefits. You shall be solely responsible for appropriate use of the same.
You shall immediately notify the Company of any unauthorized use or breach of Your password or account, and ensure You exit from Your account at the end of each session. The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with these Terms and Conditions. You may be held liable for losses incurred by the Company or any other user or visitor to the Platform due to authorized or unauthorized use of Your Account resulting from Your failure to keep Your account information secure and confidential.
Company, at any time and at its sole discretion, may change the specifications of any functionality/feature utilized by individuals on the Platform. Company will not be liable for any inconvenience caused due to such changes in or discontinuation of any functionality/feature. TrezaElite hereby grants You, a limited, non‑exclusive, non‑transferable, royalty‑free license to use the Platform for the purposes of availing the Services. The services offered on the Platform shall include but are not limited to the following facilitating buying and selling of Precious Metals (“Platform Services” or “Services”):
– purchase of digital Precious Metal
– Withdraw of digital Precious Metal
Before placing an order and availing the Services, the User may be required to provide certain KYC documentation and other information as may be required by TrezaElite in such form and manner as it may deem fit. This information may be requested from You:
at the time of registration, or at a later stage, including when You withdraw your purchase of digital gold/silver or balance of Your Precious Metal, and/or You wish to get Your Precious Metal delivered to Your doorstep (subject to sufficient balance).
KYC verification shall be undertaken based on Your government identity card (“ID”) including the PAN Card issued to You. You shall upload a clear picture of your ID or PAN Card, except where e‑PAN is provided. We shall verify Your details from the issuing authority’s database, including through Digilocker. If You do not have an ID and/or PAN Card, You may submit Form 60 to Us.
You agree and acknowledge that the data and information provided on the Platform do not constitute advice of any nature whatsoever and shall not be relied upon by You in making decisions. You shall be solely responsible for any decisions and for the purchase of any Precious Metal on the Platform. In no event shall the Company be liable to You for any loss or damage arising from or in relation to these Terms and Conditions and/or use of the Platform.
As part of the Platform Services, You agree to provide honest feedback or reviews about the Services if requested by the Company.
You acknowledge that the Services are for Your personal use. You agree not to publish Precious Metal prices, descriptions, or any other Platform information on any other medium. You agree to use the Platform only for purposes permitted by these Terms and in accordance with applicable law. You agree not to:
copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or exploit any content from the Platform, except that You may download content for Your own personal, internal, non‑commercial use; remove any text, copyright or proprietary notices; defame, abuse, harass, threaten or violate the legal rights of others; publish or distribute inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful materials; conduct surveys, contests, pyramid schemes or chain letters; upload files protected by intellectual property laws without authorization; upload viruses, corrupted files or similar harmful software; interfere with Platform access, servers or networks; attempt unauthorized access by hacking, password mining or other means; probe, scan or test Platform vulnerability; reverse‑lookup, trace or seek personal information about other users; disrupt or harm Platform security, systems, accounts, passwords, servers or networks;
collect or store data about other users; use any device or software to interfere with Platform operation or other users’ transactions; solicit or perform illegal activity or infringe third‑party rights; falsify or delete author attributions or notices; violate any applicable laws or regulations; reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or software obtained from the Platform.
You can buy Precious Metal on the Platform on a pre‑payment basis. Once you place the order and confirm the transaction for purchase of Precious Metal (“Customer Order”), the same shall be notified by the Company to TrezaElite.
Once payments are received by TrezaElite and your KYC information is found acceptable, TrezaElite shall issue an invoice to You confirming the Customer Order within 3 (three) business days of placing such order, in a manner it may deem fit. Notwithstanding anything to the contrary contained herein, the Company shall be entitled to accept or reject any Customer Order, for any reason whatsoever, at its sole and exclusive discretion.
After a Customer Order is placed, You are not entitled to cancel it, provided however that the Customer Order shall stand cancelled if the payment fails for any reason whatsoever. The Platform and/or TrezaElite reserve the right to cancel any Customer Order at their sole discretion if the information You provided prior to placing the order is not found acceptable or if they determine that You are not eligible to purchase Precious Metal.
In case of rejection of any Customer Order for which payments have been received by TrezaElite, such payments shall be returned to You in accordance with these Terms and Conditions. Insurance premia is borne by TrezaElite. Pursuant to such insurance policy(ies), for any loss or damage to the Customer’s Precious Metal stored in the vault, You authorize the Administrator to act as Your beneficiary under the insurance policy(ies) and to take all steps necessary to protect Your interests in the Precious Metal.
Except where noted otherwise, the price displayed on the Platform represents the market‑linked price of Precious Metal as indicated by TrezaElite. “Market‑linked prices” means that these quotes are linked to the prices of Precious Metal in the commercial bullion market in India. However, it does not indicate that the Precious Metal prices displayed on the Platform will always be the same as those prevalent in other commercial bullion markets. As a purchaser, it is Your responsibility to compare the prices and take appropriate decisions after adequate diligence.
Display of such price of Precious Metal shall not constitute a binding offer and is an invitation to offer to purchase Precious Metal at the said price to all customers. These prices may vary multiple times within a day, and accordingly Your payment obligations for any Customer Order will depend on the prices displayed at the relevant time.
Payment policy: Payment will be accepted through the payment options made available on the Platform, which may include redirection to payment gateways and aggregators hosted by third‑party websites or applications.
For the purposes of making delivery to You, You are required to provide a valid address and/or any other documents/information/biometric identification that may be specified in this regard by Company on the Platform and/or any other website as specified from time to time. You are required to take delivery of Your Customer Precious Metal within such maximum period as shall be specified for this purpose by TrezaElite from time to time on the Platform (“Maximum Storage Period”).
Once an order for purchase or sale has been confirmed by You, refunds or cancellation are not possible. All orders are final upon Your confirmation.
